768bat Privacy Policy

768bat ("we", "our", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect your personal information when you use our website (https://768bat.cam) and related services ("services").

By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

1.1 Key Definitions

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, phone number, financial information, and IP address.
• Processing: Any operation performed on personal information — including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.
• Data Controller: 768bat, which determines the purposes and methods of data processing.
• User / You: Any person who visits our website or uses our services.

2.1 Information You Provide to Us

During account registration and use of our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID (NID) or passport information (for identity verification)
• Financial information related to bKash / Nagad / Rocket / bank accounts
• Security questions and answers

2.2 Automatically Collected Information

When you use our platform, the following information is automatically collected through technical means:

• IP address and device type
• Browser information and operating system
• Duration of visits and pages viewed on the website
• Login time and session information
• Gameplay history and transaction records
• Referral source and click patterns

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect information from trusted third-party sources — such as payment processors and identity verification services. This information is always processed in compliance with applicable laws and regulations.

768bat uses your personal information for the following legitimate purposes:

• Account Management: Creating, verifying, managing, and securing your account.
• Service Delivery: Managing gaming services, bonuses, deposit and withdrawal processes, and customer support.
• Legal Compliance: Meeting age verification (21+), anti-money laundering (AML) compliance, and responsible gaming requirements.
• Security and Fraud Prevention: Detecting suspicious transactions and ensuring account security.
• Personalised Experience: Providing game recommendations and promotional offers based on your preferences.
• Communication: Sending important updates, transaction confirmations, and support messages.
• Service Improvement: Analysing and improving platform performance.

4.1 What Are Cookies

Cookies are small text files stored in your browser. They help our platform remember your preferences, maintain login sessions, and improve the user experience.

4.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality — login sessions, security verification, and basic settings.
• Functional Cookies: Store your language preferences, game settings, and personalised layout.
• Analytics Cookies: Collect anonymous statistics to understand how the platform is used.
• Security Cookies: Help detect fraud and prevent cyberattacks.

You can disable cookies by changing your browser settings, though this may limit some platform functionality.

768bat may share your information with third parties in limited circumstances:

• Payment Processors: Only the necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers to complete transactions.
• Legal Authorities: Information may be disclosed based on legal requirements, court orders, or government directives.
• Service Providers: With trusted partners providing technical services — such as hosting, security, and analytics — who are bound by strict confidentiality agreements.
• Responsible Gaming Organisations: Where required to enforce self-exclusion or gaming control measures.

5.1 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may form part of the transferred assets. In such circumstances we will notify you in advance, and the new controller will be required to follow an equivalent privacy policy.

768bat applies industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text — industry-standard bcrypt hashing is used.
• Two-Factor Authentication (2FA): An additional layer of security for account login and financial transactions.
• Firewall and DDoS Protection: Protection against unauthorised access and cyberattacks.
• Regular Security Audits: Periodic security testing conducted by third-party experts.
• Restricted Access: Only authorised staff can access your information on a need-to-know basis.

We retain your personal information only for as long as necessary to fulfil the relevant purposes and comply with legal obligations:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for a minimum of five years to meet financial regulatory requirements.
• Identity Verification Documents: Retained for a set period after account closure to meet regulatory compliance requirements.
• Logs and Technical Data: Generally retained for 90 days to 1 year.
• After Account Closure: Information required to resolve any legal claims or disputes may be retained for a specified period.

As a 768bat user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (legal limitations apply).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to request that you no longer receive marketing communications or be subject to profiling.
• Right to Withdraw Consent: The right to withdraw previously given consent at any time.

8.1 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will respond within a reasonable time after verifying your request.

768bat does not knowingly collect personal information from anyone under the age of 21. We apply age verification steps during the registration process. If we become aware that a minor is using our services, their account will be closed immediately and the associated information will be deleted.

If you suspect that a minor has created an account on our platform, please notify us at [email protected].

768bat may update this privacy policy from time to time — due to regulatory changes, addition of new services, or technical developments. For any significant changes:

• We will send a notice to your registered email address.
• The "Last Updated" date at the top of this page will be changed.
• For significant changes, you may be asked to consent to the new policy before continuing to use the service.

Continued use of our services after any changes will indicate that you have agreed to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We generally aim to respond to privacy-related requests as quickly as possible. More complex matters may take additional time, but we will keep you informed of progress.